Return and Exchange policy

If you are returning an item within 14 days of receiving your order, we will process the refund, but please contact us first and inform us of a return. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. Please return the products to us within 21 days of your refund request. We will not be able to pay for the postage costs incurred when returning items in these circumstances.

Along with your 14 day cancellation rights, you have 28 days from the date of receipt to let us know that you wish to return an item. We will not be able to pay for the postage costs incurred when returning items in these circumstances. Please ensure that the products are in a condition that can be resold.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase. It is your responsibility to pay the postage costs for any items returned to us. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.

Refunds:

All refunds will be processed via your original method of payment for the price of the goods, excluding postage. This excludes cash and postal orders where we will refund you by cheque.
Please allow 7 working days for your refund to be processed.

Faulty items:

If an item is faulty please contact us first before you send it back to us. We will then send a form for you to fill in. Once the form has been completed please send this and the item back to us. We will, depending on the issue, process a refund or despatch a replacement. We will always reimburse the postage costs when replacing faulty items once the fault has been established.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase.

Exchanges:

If you wish to exchange an item please contact us first before you send it back to us. We will then send a form for you to fill in. Once the form has been completed please send this and the item back to us. 
Unfortunately we are unable to reimburse any postage costs. Please note that there will be a postage charge to ship the replacement goods to you.
When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase.